Techinical

Business doesn't stand still and any introduced information system needs further development and maintenance.

Software problems can not simply ease down your business but also distract the IT personnel from solution of more pressing problems. In this case a Service of technical support of TeamIdea which main issues are rendering high-quality support services and SAP systems maintenance, will help you.

The program of SAP systems technical support includes the following:

1. Transfer of new versions and updatings which were published during a period of support. The transfer of new versions and updatings is made by electronic communication channels by means of software unloading from the Internet by the Customer. 

2. Access to a site of SAP support (http://service.sap.com) which provides support to the Customer in the 7х24 mode (7 days per week, 24 hours per day). 

3. Operational help of the Customer by phone and by e-mail if any questions connected with functioning of introduced solutions arise, carrying out reception, registration, classification of users applications. 

4. Identification, documentation, tracking and elimination of arising mistakes. 

5. Providing the service "SAP EarlyWatch" intended to support a technical reliability of the introduced solution. The "SAP EarlyWatch" assumes remote access of the SAP AG consultants or the Performer to the system of the Customer (service is possible only when approved by the Customer) for the purpose of solution of the arisen problem. 

6. Software support services increase reliability and productivity of information systems, increase their life cycle and keep the enclosed investments. For the fixed price you significantly reduce your technological risks. 

7. The package of services on technical support is acquired together with a license on SAP software.