• Customer Experience Management (CX)
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Last autumn Rive Gauche launched the first project in Russia on adaptation and implementation of SAP hybris platform.

TeamIdea became a partner in the implementation.

1

Purpose

The purpose of the project is the union of all interaction points and unification of business processes within a single, flexible and adjustable platform.

During the selection of a supplier of Rive Gauche's software there were considered several solutions, namely: ATG, IBM WebSphere (WS), SAP hybris, Magento and Intershop.

2

Selection for SAP hybris was based on several obvious advantages of this platform

  • OMNI-channel. SAP hybris is the world leader in multi-channel online sales: web store (with possibilities of pick-in-store), mobile store, self-service terminals, DTP integration (automatically preparing layouts for DTP systems), App templates for Android and iOS;
  • Wide capabilities of out-of-the-box platform (order, users and modules management, discounts, coupons, promo codes, segmentation, content change for segment groups, built-in image editor, advanced settings of item cards, pricing options, and so on);
  • Solution on a single platform and a single technology base;
  • Applicable Russian search and navigation tools;
  • End integration with SAP ERP from software manufacturer;
  • A reliable integrator.
3

Functional scope of the project included

  • Development of the platform and client's licensed hybris module;
  • Online store interface setting using basic templates of hybris B2C Accelerator;
  • Module configuration in accordance with the requirements;
  • Layout and design;
  • Russian translation of the mass user interface;
  • Order Processing;
  • Extension of standard shipping methods: adding the «courier service» delivery method; adding the delivery method «pickup from store»;
  • Extension of standard methods of payment: payment in the store; payment to the courier; Payment via QIWI; payment with credit card via an external processing center;
  • The logic of delivery-payment (type of payment depends on the type of delivery);
  • Integration with Yandex.Maps, Qiwi, Payonline, 1C;
  • Mobile version of the website.

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TeamIdea Group – private family-owned company operating in multiple regions – EMEA, CEE, CIS, MENA

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