• Customer Experience Management (CX)
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Group of Companies owns and manages distribution and logistics assets in FMCG field: tobacco products (including cigarettes, cigars, cigarillos, tobacco), beer, non-alcoholic beverages, grocery, energy drinks, lighters, sexual health and personal care products, batteries, etc.

The cooperation between Megapolis GC and TeamIdea began in November 2017 due to the introduction of a new software for e-commerce into the business processes of the client enterprise.


11/21/2017 — SAP CIS and GC MEGAPOLIS, a Russian distributor of everyday goods, announce the launch of the commercial platform for electronic commerce on the basis of the SAP Hybris Commerce Cloud cloud solution.

1

Prerequisites

Implementation of the strategy of digital transformation (management of omnibus, sales and service).

2

Purpose

To achieve sales volume of 5-10% through the online channel.

3

The tasks of automation

To provide B2B customers with Megapolis GC a quality and convenient service, based on a personalized approach.

4

Business effects

  • The opportunity to build relationships with customers and manage their experience throughout the journey;
  • The simplicity of the cloud version in use;
  • The ability to scale the cloud version as business grows.
5

Further development

The spread of the B2B platform SAP Hybris Commerce Cloud to all regions of the company's presence in Russia, the expansion of the range of product names (at the moment - 2000 items).

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TeamIdea Group – private family-owned company operating in multiple regions – EMEA, CEE, CIS, MENA

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